FAQs
Which payment methods are accepted?
We accept all major credit cards such as VISA, Mastercard, AMEX and PayPal as well as Buy Now, Pay Later Options.
When will my order be shipped?
After you have placed your order and the payment is confirmed, your order will be processed in 3-5 business days and the shipping time is 7-10 business days.
How can I cancel my order?
If you need to change or cancel your order, please contact us immediately. However, we cannot guarantee that your order can be cancelled.
How can I return an item?
Please see the return policy.
Will shipping be covered for my return?
Shipping and other fees that incur due to returns are the responsibility of the customer.
We accept all major credit cards such as VISA, Mastercard, AMEX and PayPal as well as Buy Now, Pay Later Options.
When will my order be shipped?
After you have placed your order and the payment is confirmed, your order will be processed in 3-5 business days and the shipping time is 7-10 business days.
How can I cancel my order?
If you need to change or cancel your order, please contact us immediately. However, we cannot guarantee that your order can be cancelled.
How can I return an item?
Please see the return policy.
Will shipping be covered for my return?
Shipping and other fees that incur due to returns are the responsibility of the customer.
What if the items I received are defective, incorrect, damaged, or missing?
Please contact us within 3 days of receiving your order if you have received defective, incorrect or damaged goods. To provide a smooth return, please include your order number, photos of the items and any related references of the packaging. We will do our best to resolve your case as soon as possible.
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What to do if I haven’t received my items?
During the current situation shipping times can be delayed and that’s not in our power. However, we are committed to providing the best customer experience and will help solve the issue.